POPtalk

Are You Passionate About Children’s Education?

BrainPOP UK is the UK division of the digital publisher BrainPOP, a market leader in educational content, mobile learning and game based learning, with offices across the globe from New York to Paris. We create unique research based animations and teaching resources that engage students, teachers and parents like no other product available in the world today.

We are a small but rapidly growing company and we are now seeking a new Educational Sales Consultant to help expand the business.

This is a full time term time position based in London & South East that would suit an educational sales consultant, educational advisor, or educator looking to work in digital education sales. The role is not commission based but there is excellent potential to earn bonus once targets are reached.

The job is a combined account management and training role. You will regularly visit schools to talk to teachers and students, including assemblies and in-class workshops to demonstrate best practice. It’s hard work but loads of fun. Full training on every aspect of the job will be given.

Why you should come and work with us: 

• High quality, unique elearning product with distinct competitive advantages
• Significant partnerships with leading technology and education brands
• All leads qualified or generated via referral
• Opportunity to work alongside our customers to generate renewal opportunities
• Small but fantastically motivated, smart & experienced team focussed on growth
• Includes car allowance, laptop, mobile

To be considered for this post you’ll need to:

• Have experience working with schools, preferably in a sales or advisory capacity
• Have the skills, initiative and commercial savvy to turn interested strangers into happy, repeat customers
• Be an engaging product demonstrator, able to give skillful demonstrations to Head Teachers and their staff, local authorities and cluster groups.
• Capable of engaging, accurate writing skills that display positivity and effectiveness
• At ease with CRM, technology, mobile & social media
• Be up for the challenge – this is a job for sales people who thrive on their own initiative and autonomy

Responsibilities

• London & South East territory
• Engage with prospects and customers by email,  phone and on site
• Meet challenging targets to drive the business forward
• Visit schools to encourage optimum use and best practice
• Give confident presentations, face to face and online
• Develop and encourage incoming opportunities & prospects
• Sales administration e.g. creating quotes; helping customers towards renewal; running a set of daily customer or prospect processes
• Attend nationwide conferences and/or exhibitions to represent BrainPOP

Requirements -

Interviews will be conducted in January, in Oxford and/or London.

If you wish to be considered for this role please email us why you believe you are the perfect candidate for the job and any links to applicable online profiles or work. Please also attach, in confidentiality:

• Your CV in Word or PDF format
• Your current remuneration details
• Your availability, including any notice period

Send your application to info@brainpop.co.uk by midnight Wednesday 16^th January 2013. No Agencies or Recruiters.

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There’s a linchpin role available at BrainPOP UK right now - Office Manager. But don’t be fooled by the simplicity of the job title.

We know there are people out there who work magic for their companies and team – the sort of folks who seem to underpin everything that makes a successful business tick. They have a sixth sense about operational, business and team needs.

People like this seem to engender implicit trust from their colleagues. When push comes to shove they will be the one everyone turns to, to calmly use all their skills to get things running smoothly once more.

We’ve all worked with, or know of, superstar professionals who fit that description. Why, you may even be one, so don’t be afraid to admit your awesomeness. If you or someone you know fits the bill, then give BrainPOP a try.

Please read the below and send in a covering letter, links to your Linked In profile, Twitter etc. and/or CV to louiseh@brainpop.co.uk .

1. The deadline for applications is 16th March so get moving if you want to be considered.
2. The job is permanent, full time and based in central Oxford.

Essential:

• Min 2 years experience in similar role
• Bookkeeping skills
• Budget forecasting & management
• High attention to detail, exceptional organisation skills and the ability to multitask
• Graduate
• IT literate
• Comfortable using own initiative, resourceful, problem solving attitude
• Ability to work in a small team (be flexible)
• Excellent communication skills, written and verbal, and the ability to build strong relationships with suppliers

Desirable:

• TASBooks
• CRM experience / data management (Netsuite CRM, ACT! CRM)
• Previous experience in an online business
• Previous experience in Education Sector
• HR experience
• Health & Safety / First Aid trained

Aim of role:

Reporting directly to the Chief Operating Officer, this role includes financial duties, general facilities management, recruitment, administration and PA duties, as well as database maintenance and event and diary management.

The most important consideration is the ability to maintain the bookkeeping duties in a timely and efficient manner, such as creating and sending invoices, chasing payments & reconciling bank accounts (see responsibilities, below, for more info).

The ideal candidate for this position will have a flexible, organised and pro-active approach, with good WP & Excel skills, data experience, good typing and the ability to multi-task. Sound and credible experience in a similar role will be required.

You will be a self-motivated, well presented individual with a proven background in organisation and administration as well as the ability to influence others successfully, negotiate with suppliers with a professional and helpful manner, and happy to work in a rapidly developing SME environment.

As Office Manager, you will also be responsible for the day to day operations of the company, this includes some marketing and event management, business continuity planning, as well as ensuring the office runs well.

Responsibilities:

About half the job is:

• Bookkeeping for the BrainPOP UK division including:
  • Daily bookkeeping duties (customer invoicing, recording supplier invoices, staff expenses, etc.)
  • Reconciling bank accounts
  • Managing supplier payments
  • VAT returns
  • Accounts preparation
  • Balancing books
  • Liaising with external Accountant

The other half is mostly:

• Managing budgets and cash flow forecasts and ensuring financial systems are followed
• Providing PA support to the UK team & Business – organising and maintaining diaries and fulfilling appointments, travel and accommodation arrangements
• Using information systems and preparing reports and statistics for internal and external use
• Liaising with clients, suppliers and the international teams
• Event management along with organising and facilitating a variety of social activities
• Screening telephone calls, enquiries and requests, and handling them when appropriate
• Dealing with correspondence and writing letters, taking dictation and minutes
• Organising and attending meetings, and ensuring the manager is well prepared for meetings
• Ordering office supplies, including new equipment
• Dealing with incoming e-mail, faxes and post

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We’re looking for a new BrainPOPper to join the team – someone fanatical about customer support.

And when we say fanatical we mean it.

• We’re ALL instructed and empowered to be responsible for making our customers happy.
  
• We’re encouraged to be creative with our service to instill delight.
  
• We aim to eradicate typical customer service bureaucracy – just focus on efficiency and an experience customers want to share.
  
• It’s more than OK to be a social business. Because that’s why our customers come back and spread the word.

You’ll be the sort of person who gets furious with poor service because you know you ALWAYS deliver exceptional service. It just comes naturally to your personality to be helpful.

There’s a reason this role is defined as “Activist”.

It’s an expression of your desire to advance the cause of amazing and modern customer service. To help our community understand our beliefs, culture and ambition. Our pursuit is happiness and you’ll be its keenest and most vocal supporter.

If this feels right to you, then we’d love to meet up. You could be our new shop front, Maître’d and voice all rolled into one. Our customers’ first, last and everything.

To be considered for this post you’ll need to:

• Tell us about the times you’ve delivered proactive customer service experiences
• Be a super organised self starter, who’s used to prioritising their own workload
• Be a natural problem solver.
• Have a bee in your bonnet for scrupulous detail
• Be pretty sharp with MS Office, CRM systems and data management
• Demonstrably show initiative, wherever that may be
• Be a fast-learner (someone that gets things quick and learns from mistakes)
• Have a confident, empathetic and highly effective phone manner
• Show sizzling support writing skills that demonstrate creativity, positivity and effectiveness
• Thrive in a small team/big ambition culture

We’d like you to:

• Have previous experience in any of the following:
  • Education sector / Educational software or Publishing
  • Telesales / call centre
  • Retail (customer facing, on- or off-line)
• L.O.V.E modern web tech & social media
• Have working knowledge of web skills, such as basic HTML, image manipulation, wiki management
• Thrive on a proactive selling attitude

You’ll know in your gut if this is the opportunity you’ve been waiting for.

This is a 12 month contract, with an option for permanent employment for candidates that turn out to be awesome. We’ve built our business on delivering a remarkable product and service to schools, parents and kids. BrainPOP is one of the most exciting, contemporary and rocket fuelled educational companies in the world. The business and our customers are a joy to work for. We won’t say anymore. We’re pretty sure you’re quite capable of Googling us

We would like you to submit a few paragraphs (approx. 250 words) on why you are passionate about customers and delivering GREAT service along with your CV to info@brainpop.co.uk .

All submissions need to be in by 5pm Friday 19th August 2011.

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**This position is now closed as of 6/10/2010. Thank you to everyone who applied**

Fancy working with a fresh and remarkable elearning provider based in the glorious city of Oxford?

You will be:

• Running a set of daily lead and customer processes, so you have to be diligent and organised
• Managing data and producing reports. The idea of playing with spreadsheets must fill you with excitement
• Regularly talking by phone to our customers so you must be personable, persuasive and confident
• Researching customer data, issues and opportunities
• Conducting general administrative duties for the team as required

Essential:

• Experienced with the internet and MS Office suite – data manipulation, mail merge, diary management
• Happy to help – you will be the team’s “go-to” Admin/Support person
• Excellent data management and manipulation skills
• Likeable, sunny, engaging phone manner
• Totally customer-centric. We really mean this one!

Desirable:

• Internet and social media savvy
• CRM experience, with the ACT! CRM system if you have it
• An understanding of the UK Education market
• Telesales or call centre experience

The role will start on 24 hours per week. We’ll need you in the office every day but we’re flexible if you need to discuss setting your own schedule. Salary and benefits will be discussed on application but we’re not cheapskates as our standards are high. We don’t expect the successful candidate to be less than deserving.

If this seems right up your alley, get your CV to Louise Hughes before 10th August 2010. Email louiseh@brainpop.co.uk.

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BrainPOP UK is looking for a Content and Website Geek.

Go and look at our website. Then come back.

Hi again. Cool, isn’t it? What do you think, though? Did you get a rush of blood to the head thinking how you would manage and improve the BrainPOP UK website? Do you get goosebumps thinking about all the wonderful ways those movies can be organised? Can you think of ways we could improve the way our website works?

You do? Yay!

We’re looking to find someone who not only gets animated Flash content but geeks out on producing it, managing it, tagging it, and how best to display it. We’ve got many more digital resources coming and ambitions to change the face of elearning in UK Schools.

Essentially, you’ll be in charge of our movies and quizzes. Those that are being made, those that are already there, and helping us plan new ones. This is no small task and we don’t offer that responsibility lightly. You make things happen quickly and without fuss. You’ll have to be able to demonstrate project and asset management skills. You’ll also have to be gifted in HTML, CSS and UX, enough to help us make front end changes.

Schools, Teachers and kids love BrainPOP UK and Tim & Moby. We don’t take that for granted. Everything we do revolves around putting the customer first and trying to understand how they work and what their needs are. You will be an integral part of that ethos.

You should:

• Have experience of working with a CMS, digital assets and data organisation.
• Can build and maintain a production schedule coordinating script writers, animators, programmers and audio talent.
• Have a sound familiarity with HTML and CSS/site design, enough to get by and improve on.
• Get that listening to our customers is as important as talking to them – you will need to discover and implement ways to react to their pedagogical, content and technical needs.
• Relish the idea of working in a small company, start-up culture and hot-house environment, with all the pleasure and pain that brings. You will represent a big chunk of BrainPOP UK and you will be working with some extremely talented people. You will have to stand up and be counted.
• Be demonstrably great at working across boundaries – you’ll be liaising between international teams and will have to have exceptional interpersonal and communication skills.
• Be excited about working under our team motto: “Always be yourself, but on a good day“.

You shouldn’t:

Be a developer. You will be bored. This is a job for an organiser; a content guru; a multimedia aficionado.

It would be nice if:

• You understood VLE and managed systems/portals such as Sharepoint, Moodle etc.
• You had a background in some capacity in the education arena, get the jargon and our market place idiosyncrasies. If not, do your homework.
• You could show a solid knowledge of Javascript, Actionscript 2, Flash, dynamic content and flashvars.

What do you get in return?

• You get to work in our brand new offices in Summertown, in Oxford.
• You get to work inside one of the most fun and exciting elearning companies in the world, with international offices and millions of users.
• You get to develop relationships with some of the most interesting, passionate (and challenging!) customers there are: Teachers, Parents and Kids.
• You get flexible working, around core hours, to be part of an ethical and socially responsible business, and you’ll get the time, tools and training to allow you to grow and flourish.
• We know how to spot talent and will pay above market value for it! The salary range  is £20k and £30 – but don’t be afraid to pitch to us.

OK, now we have your attention how do you apply?

1. Send us a critique of the content management of BrainPOP UK. We could tell you what to comment on, but we believe that if you have read this far you will know what we are looking for and have something to say!
2. Tell us in what ways you answer our needs. You know you have the right stuff, tell us about it.

What form your responses take and what media you use is up to you. Surprise us!

So, how long have you got to apply?

Applications close on December 4^th 2009. Interviews will be held w/c 14^th December.

Applications to:  info@brainpop.co.uk

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++ UPDATE ++ The deadline for this position is now 21st August 2009. To be considered please ensure your application is received by this date.

BrainPOP UK is looking for a special someone.

A Customer Advocate. Someone who can create customer evangelists by nurturing great communications and customer experiences.

Naturally we sat down to write a job description. It ended up looking like A.N.Other job description, useful, but boring.

We realised that what we really want is someone who just wants to make our customers feel adored.

Someone who can see all the different ways that can be done and make it happen. We’re comfortable with providing a broad and open remit as long as you can prove you are up to it.

We need someone in our team who has the experience and knowledge to bring together all our current marketing work (and experiments!) to create a “user happiness” strategy for BrainPOP UK that focuses on engaging communication, community and, most importantly, customer experience.

Your challenge is to increase awareness, trial take up, sales conversions and enable our (potential and current) customers to feel engaged with BrainPOP UK.

You should:

• Instinctively “get” how to weave stories in and around BrainPOP UK, our customers and the market we operate in. You spot opportunities and make thoughtful and considered proposals for campaigns and innovations.
• Know the difference between hype and excitement.
• Be a black belt in data wrangling and insight.
• Be passionate about great copy. Writing is one of the best things EVER.
• Believe that customer support is marketing too.
• Relish the idea of working in a small company, start up culture and hot house environment, with all the pleasure and pain that brings. You will represent a big chunk of BrainPOP UK and you will be working with some extremely talented people. You will have to stand up and be counted against them.
• Be excited about working under our team motto: “Always be yourself, but on a good day“.

You shouldn’t:

• Be reliant on print advertising, direct mail, cold calling and all that jazz. Occasionally they’re appropriate, but we/you believe there are better ways too.
• Be afraid of jumping on the phone and talking to real life customers.
• Think social media is a panacea. You should understand that it takes time, authenticity and persistence. We love working in this space and we hope you will too. Developing a strong social media presence will be a key part of the role.

It would be nice if:

• You had a background in some capacity in the education arena, get the jargon and our market place idiosyncrasies. If not, do your homework.
• Be comfortable with online media and technology.
• You actually want to work for BrainPOP UK.

What do you get in return?

• You get to work inside one of the most fun and exciting elearning companies in the world, with offices in New York, Mexico, Paris, Israel and China. And in Oxford of course. Undoubtedly there will be opportunities to travel.
• You get to develop relationships with some of the most interesting, passionate (and challenging!) customers there are: Teachers, Parents and Kids.
• You get to work across a multitude of disciplines, such as social media, event promotion, PR, SEO and others that YOU will recommend to us.
• Salary? Well, you know what you are realistically worth. We’re not advertising a salary quite deliberately. Pitch us.

OK, now we have your attention how do you apply?

Clearly we’re not going to ask you to fill out an job application form. I haven’t got time to write one and you must be able to think of a better way of making yourself stand out from the crowd. If you can’t sell yourself how can we expect you to sell BrainPOP UK?

So…maybe you could email us a CV and a link to your blog, Twitter feed, Linked in page, MySpace page, Youtube channel or however and whatever you do to hang out. Or write us a hand written letter on orange notepaper about why you think BrainPOP UK is the company for you and how you will rock our world. Perhaps you want to make us a podcast job application? Or is making a short video telling us why you want to work here more your style?

Help us understand what makes you you.

If you have character, experience, ideas, charisma, great copy writing skills and think you know how to get people excited about BrainPOP UK this could be your perfect job.

We know we’re asking a lot. But go on, apply, we dare you. We double dare you. If we like you enough we’ll invite you to interview and meet the team.

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