POPtalk

**This position is now closed as of 6/10/2010. Thank you to everyone who applied**

Fancy working with a fresh and remarkable elearning provider based in the glorious city of Oxford?

You will be:

• Running a set of daily lead and customer processes, so you have to be diligent and organised
• Managing data and producing reports. The idea of playing with spreadsheets must fill you with excitement
• Regularly talking by phone to our customers so you must be personable, persuasive and confident
• Researching customer data, issues and opportunities
• Conducting general administrative duties for the team as required

Essential:

• Experienced with the internet and MS Office suite – data manipulation, mail merge, diary management
• Happy to help – you will be the team’s “go-to” Admin/Support person
• Excellent data management and manipulation skills
• Likeable, sunny, engaging phone manner
• Totally customer-centric. We really mean this one!

Desirable:

• Internet and social media savvy
• CRM experience, with the ACT! CRM system if you have it
• An understanding of the UK Education market
• Telesales or call centre experience

The role will start on 24 hours per week. We’ll need you in the office every day but we’re flexible if you need to discuss setting your own schedule. Salary and benefits will be discussed on application but we’re not cheapskates as our standards are high. We don’t expect the successful candidate to be less than deserving.

If this seems right up your alley, get your CV to Louise Hughes before 10th August 2010. Email louiseh@brainpop.co.uk.

BrainPOP UK is looking for a Content and Website Geek.

Go and look at our website. Then come back.

Hi again. Cool, isn’t it? What do you think, though? Did you get a rush of blood to the head thinking how you would manage and improve the BrainPOP UK website? Do you get goosebumps thinking about all the wonderful ways those movies can be organised? Can you think of ways we could improve the way our website works?

You do? Yay!

We’re looking to find someone who not only gets animated Flash content but geeks out on producing it, managing it, tagging it, and how best to display it. We’ve got many more digital resources coming and ambitions to change the face of elearning in UK Schools.

Essentially, you’ll be in charge of our movies and quizzes. Those that are being made, those that are already there, and helping us plan new ones. This is no small task and we don’t offer that responsibility lightly. You make things happen quickly and without fuss. You’ll have to be able to demonstrate project and asset management skills. You’ll also have to be gifted in HTML, CSS and UX, enough to help us make front end changes.

Schools, Teachers and kids love BrainPOP UK and Tim & Moby. We don’t take that for granted. Everything we do revolves around putting the customer first and trying to understand how they work and what their needs are. You will be an integral part of that ethos.

You should:

• Have experience of working with a CMS, digital assets and data organisation.
• Can build and maintain a production schedule coordinating script writers, animators, programmers and audio talent.
• Have a sound familiarity with HTML and CSS/site design, enough to get by and improve on.
• Get that listening to our customers is as important as talking to them – you will need to discover and implement ways to react to their pedagogical, content and technical needs.
• Relish the idea of working in a small company, start-up culture and hot-house environment, with all the pleasure and pain that brings. You will represent a big chunk of BrainPOP UK and you will be working with some extremely talented people. You will have to stand up and be counted.
• Be demonstrably great at working across boundaries – you’ll be liaising between international teams and will have to have exceptional interpersonal and communication skills.
• Be excited about working under our team motto: “Always be yourself, but on a good day“.

You shouldn’t:

Be a developer. You will be bored. This is a job for an organiser; a content guru; a multimedia aficionado.

It would be nice if:

• You understood VLE and managed systems/portals such as Sharepoint, Moodle etc.
• You had a background in some capacity in the education arena, get the jargon and our market place idiosyncrasies. If not, do your homework.
• You could show a solid knowledge of Javascript, Actionscript 2, Flash, dynamic content and flashvars.

What do you get in return?

• You get to work in our brand new offices in Summertown, in Oxford.
• You get to work inside one of the most fun and exciting elearning companies in the world, with international offices and millions of users.
• You get to develop relationships with some of the most interesting, passionate (and challenging!) customers there are: Teachers, Parents and Kids.
• You get flexible working, around core hours, to be part of an ethical and socially responsible business, and you’ll get the time, tools and training to allow you to grow and flourish.
• We know how to spot talent and will pay above market value for it! The salary range  is £20k and £30 – but don’t be afraid to pitch to us.

OK, now we have your attention how do you apply?

1. Send us a critique of the content management of BrainPOP UK. We could tell you what to comment on, but we believe that if you have read this far you will know what we are looking for and have something to say!
2. Tell us in what ways you answer our needs. You know you have the right stuff, tell us about it.

What form your responses take and what media you use is up to you. Surprise us!

So, how long have you got to apply?

Applications close on December 4^th 2009. Interviews will be held w/c 14^th December.

Applications to:  info@brainpop.co.uk

++ UPDATE ++ The deadline for this position is now 21st August 2009. To be considered please ensure your application is received by this date.

BrainPOP UK is looking for a special someone.

A Customer Advocate. Someone who can create customer evangelists by nurturing great communications and customer experiences.

Naturally we sat down to write a job description. It ended up looking like A.N.Other job description, useful, but boring.

We realised that what we really want is someone who just wants to make our customers feel adored.

Someone who can see all the different ways that can be done and make it happen. We’re comfortable with providing a broad and open remit as long as you can prove you are up to it.

We need someone in our team who has the experience and knowledge to bring together all our current marketing work (and experiments!) to create a “user happiness” strategy for BrainPOP UK that focuses on engaging communication, community and, most importantly, customer experience.

Your challenge is to increase awareness, trial take up, sales conversions and enable our (potential and current) customers to feel engaged with BrainPOP UK.

You should:

• Instinctively “get” how to weave stories in and around BrainPOP UK, our customers and the market we operate in. You spot opportunities and make thoughtful and considered proposals for campaigns and innovations.
• Know the difference between hype and excitement.
• Be a black belt in data wrangling and insight.
• Be passionate about great copy. Writing is one of the best things EVER.
• Believe that customer support is marketing too.
• Relish the idea of working in a small company, start up culture and hot house environment, with all the pleasure and pain that brings. You will represent a big chunk of BrainPOP UK and you will be working with some extremely talented people. You will have to stand up and be counted against them.
• Be excited about working under our team motto: “Always be yourself, but on a good day“.

You shouldn’t:

• Be reliant on print advertising, direct mail, cold calling and all that jazz. Occasionally they’re appropriate, but we/you believe there are better ways too.
• Be afraid of jumping on the phone and talking to real life customers.
• Think social media is a panacea. You should understand that it takes time, authenticity and persistence. We love working in this space and we hope you will too. Developing a strong social media presence will be a key part of the role.

It would be nice if:

• You had a background in some capacity in the education arena, get the jargon and our market place idiosyncrasies. If not, do your homework.
• Be comfortable with online media and technology.
• You actually want to work for BrainPOP UK.

What do you get in return?

• You get to work inside one of the most fun and exciting elearning companies in the world, with offices in New York, Mexico, Paris, Israel and China. And in Oxford of course. Undoubtedly there will be opportunities to travel.
• You get to develop relationships with some of the most interesting, passionate (and challenging!) customers there are: Teachers, Parents and Kids.
• You get to work across a multitude of disciplines, such as social media, event promotion, PR, SEO and others that YOU will recommend to us.
• Salary? Well, you know what you are realistically worth. We’re not advertising a salary quite deliberately. Pitch us.

OK, now we have your attention how do you apply?

Clearly we’re not going to ask you to fill out an job application form. I haven’t got time to write one and you must be able to think of a better way of making yourself stand out from the crowd. If you can’t sell yourself how can we expect you to sell BrainPOP UK?

So…maybe you could email us a CV and a link to your blog, Twitter feed, Linked in page, MySpace page, Youtube channel or however and whatever you do to hang out. Or write us a hand written letter on orange notepaper about why you think BrainPOP UK is the company for you and how you will rock our world. Perhaps you want to make us a podcast job application? Or is making a short video telling us why you want to work here more your style?

Help us understand what makes you you.

If you have character, experience, ideas, charisma, great copy writing skills and think you know how to get people excited about BrainPOP UK this could be your perfect job.

We know we’re asking a lot. But go on, apply, we dare you. We double dare you. If we like you enough we’ll invite you to interview and meet the team.